According to the latest data from the UK regulator Ofcom, some of the major broadband providers in the UK are receiving varying levels of customer complaints. TalkTalk, Vodafone, and EE were ranked at the bottom of the table, performing below the national average in terms of complaints.
Ofcom noted that EE, TalkTalk, and Vodafone had the highest number of broadband complaints, with TalkTalk and Vodafone experiencing an increase in complaints compared to the previous quarter. On a positive note, Plusnet emerged as the top performer with the lowest number of complaints, surpassing its counterparts despite being under the same ownership as EE, which exhibited a different complaints performance.
In addition, Sky secured the second spot for the least number of issues, followed by Virgin Media, which has shown improvement, moving up to the third position in terms of receiving fewer complaints.
The comparative list of complaints per 100,000 customers highlights Plusnet with 4 complaints, Sky with 6, Virgin Media with 7, BT with 11, Vodafone with 10, EE with 10, and TalkTalk with 10 complaints.
Besides broadband services, Ofcom also tracks complaints related to landlines and pay-TV services. Utility Warehouse led in the landline category with only 1 complaint per 100,000 customers, while Sky, Virgin Media, and Vodafone also performed well in this segment. However, TalkTalk ranked lowest with 8 complaints per 100,000 customers, despite performing better in the TV complaints category.
Regarding TV complaints, TalkTalk received 2 complaints per 100,000 customers, Sky had 3 complaints, Virgin Media recorded 5 complaints, and EE had 6 complaints.
Although the complaint levels have remained consistent compared to the previous quarter, the lack of improvement across the industry is concerning, according to Ernest Doku, a telecoms expert at uswitch.com. Plusnet’s minimal complaints reflect its recent recognition as the Best Broadband Provider for Customer Service at the Uswitch 2026 Telecoms Awards.
As prices are expected to rise in April, customers are advised to assess whether their current provider justifies the increased costs and to explore alternative options for better value.