Zero, a fintech banking app, has announced the cessation of its services, prompting thousands of customers to transfer their funds to alternative accounts. The closure of the Zero Sustainable Money App impacts users with a Zero Personal Account, Zero Debit Mastercard, or Planet Safe Saver.
According to MoneySavingExpert.com, Zero has 21,500 registered users, with only 7,500 actively using the app. All affected customers have received emails from Zero detailing the necessary steps to take. While the app is expected to operate until March 31, there is a possibility of an earlier closure.
MSE advises users to withdraw their funds before the scheduled closure on March 31 to avoid any issues. Funds can still be withdrawn after this date, but it is recommended not to delay the process. Unclaimed funds will be held for six years, requiring users to contact zero@transactpay.com for access.
For those with savings accounts, the funds will be transferred to their Zero personal account, necessitating further transfers to new accounts. Zero Sustainable Money App, established in Cardiff in 2023 and launched publicly in January 2025, has attributed its closure to the inability to secure additional funding.
The LinkedIn page of Zero Fintech Ltd was updated with a message stating the cessation of trading due to the failure to secure further capital or find a buyer. Zero provided a sustainable money app, current account, debit Mastercard, and savings account aimed at environmentally conscious individuals, featuring the GreenScore to assess and reduce environmental impact.
The GreenScore function analyzed spending habits to determine sustainability levels. Zero’s initial goal was to raise awareness of the environmental consequences of spending habits. Richard Theo, the co-founder and CEO of Zero, emphasized the company’s vision of utilizing money for the betterment of the planet and promoting sustainability through digital banking.
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