An angry vacationer has accused the airline easyJet of singling him out, alleging that the airline required him to demonstrate that his luggage fit the sizer four times before allowing him to board his flight.
Richard Deakin, 37, was departing from London Luton Airport for a brief trip to Málaga, Spain, with only carry-on luggage on September 28. Along with his clothing for the trip, he had packed four containers of gravy granules for his friend’s mother.
Despite admitting his frustration, Richard claimed that although his bag was a tight fit, it did comply with the size requirements. However, the airline staff disagreed. To prove his point, Richard asked another passenger to record him as he repeatedly pushed his bag into the sizer until it finally fit.
In a video shared on TikTok, Richard can be seen struggling to fit his bag in the sizer, eventually succeeding. He then questioned the staff about the criteria for fitting the bag into the sizer, with the video garnering over 106,000 views.
Richard alleged that he was instructed to test his bag two more times in the presence of managers, prompting him to remove a book and a battery pack out of concern for missing his flight. He believed the airline’s actions were a tactic to generate revenue and urged passengers not to pay unnecessary fees if their luggage meets the size regulations.
While some social media users supported Richard, others criticized him for his behavior towards the staff. Richard, from Halesowen, West Midlands, emphasized the importance of standing up against excessive baggage fees for compliant luggage.
In response, an easyJet spokesperson clarified that customers are only charged for oversized bags, highlighting the importance of adhering to the airline’s bag policy and respecting the ground crew. Once Richard successfully fit his bag into the gauge, he was allowed to board without any additional charges.